Christmas party terms & conditions

We look forward to welcoming you for your Christmas party/event, but please do read the following terms and conditions carefully.

It is really important to us to ensure that we can keep things running smoothly for the enjoyment of all our customers. To enable us to do this and avoid any misunderstandings, we do have to emphasis the importance that you and your party do read and understand these terms and conditions. When making your Christmas booking, you agree to abide by these terms and conditions and this will ensure we avoid unnecessary disappointment during what should be a fun and festive time!

Please do contact us if you have any queries.
We recommend you keep a copy of these terms & conditions.

Payments

All parties and meals must be paid in full in advance. No exceptions.

A deposit per person is required when making your booking (see amount required as per event), a booking cannot be confirmed unless a deposit is paid.  If a deposit is not paid by the date given then the place/s cannot be guaranteed and will be given to another group.

Full payment is required no later than 14 days before the party or meal date, the final balance payable is based on your booked numbers. If your numbers are less on the day, we regret that the extra paid will not be able to be refunded.

If your party or meal date is within 21 days of the day you book, full non-refundable payment will be required on booking.

No refunds of deposits or full payment refunds can be made if a cancellation is made less then 10 weeks before the event.

We regret that no refunds can be given for deposits and payments received under any circumstances, apart from covid-19 restrictions in our locality. This includes adverse weather or local road closures.

Alterations to a booking such as a change of menu less than 7 days before the event will be subject to a £5 administration fee

Pre-orders

All pre-booked groups for our Christmas menu are required to complete a food pre-order form which must be received along with the final numbers for your group no later than 14 days before the date of the party. Pre-orders must come in via the group organizer and not from individuals to minimize the margin for error. Please note, we cannot accommodate changes to pre-orders within 2 days of meal reservation dates.

Our maximum number on one table is usually 10-12 people – we will seat larger parties on adjacent tables to keep groups together where we can.

Food will be served promptly at the time you have booked for. If your party is not all present we cannot guarantee the food will be held for missing members. You may face a wait while we serve other groups.

You are very welcome to pre-order wines or drinks – please ask us for an up to date wine list and place your order at the same time as your food pre-order.

Allergies

Please state any food allergies in writing at the time of presenting your pre-order, (at least a week prior to the event). Please ensure that your requests is confirmed back to you in writing.  We cannot accept food allergy amendments to a menu less than 4 days prior to the event.